Designing the health care workforce of the future. NEJM Catalyst (CAT.22.0320)
Kaplan G.S., Meier C.A., Zimlichman E., Kahn C.N., Salzberg C.A. (2022).
In association with the Future of Health, LLC, a global organization that grew from an initiative established by Sheba Medical Center in Israel in 2018, the authors developed semi-structured, open-ended discussion tools to drive group discussions on key topics and used a Delphi method to determine consensus and priorities. In this paper, the authors describe their research into the health care workforce. They convened a multinational panel of 14 executive-level stakeholders to explore insights related to current challenges, future needs, and recommendations to develop and execute change. With a particular focus on health care technology and care delivery teams, through these discussions and a subsequent analysis of the transcripts, the authors identified five clear imperatives: (1) the need to embrace change, (2) to understand and address workforce dissatisfiers, (3) to ensure vertical commitment within the organization, (4) to establish clear and committed leadership, and (5) to educate the workforce of the future to thrive with the tools and care delivery models of the future.